Refund policy

We want you to be happy with your order. If something isn't right, you can request a return within 7 days of delivery, provided:

  • The item is unused, unopened, and in its original packaging
  • You have your order number or proof of purchase
  • The item is not a final sale, personal care item, or opened cosmetic/skincare product (see exceptions below)

Non-returnable items

For hygiene reasons, the following cannot be returned once opened or used: skincare, cosmetics, haircare, and personal care products, unless they arrived damaged, defective, or incorrect.

To start a return, contact us at [email] or WhatsApp [number] with your order number and reason for return.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method, or as store credit if you paid via Cash on Delivery.

Refunds may be delayed or denied if:

  • The item shows signs of use beyond inspection
  • The return request was made after the 7-day window
  • The item is marked as non-returnable

Exchanges

We're happy to exchange an item for a different size, shade, or variant, subject to availability. To request an exchange:

  1. Contact us within 7 days of delivery
  2. Share your order number and the item you'd like to exchange it for
  3. Once approved, we'll arrange a pickup or ask you to ship the item back
  4. Your replacement will be dispatched once the original item is received and checked

Damaged or incorrect items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund, no questions asked.